Refund policy
In- Store Refund, Return, and Exchange Policy
Refund Options:
There are no refunds for in-store purchases.
Return and Exchange Requirements
We accept eligible returns for exchanges or store credit within 14 calendar days of the purchase date.
Items must be unworn, unused, and returned with their original tags and packaging. A receipt or proof of purchase is required.
Items that are worn, stained, altered, damaged, or improperly packaged will not be accepted. Unauthorized returns may also be refused.
Extended Holiday Return Policy
Purchases made between November 15 and December 24 will be eligible for exchange until January 15. To remain eligible for an extended holiday return, ALL requests must be made before January 15.
Online purchases can be returned or exchanged online or in store, or you can contact us to set up an online return.
Online Refund, Return and Exchange Policy
Eligible online purchases may be returned or exchanged within 14 calendar days of the date the order is delivered. Return and exchange requests must be submitted, approved, and postmarked within this period.
Items returned outside this window are not eligible for a refund, store credit, or exchange.
Extended Holiday Return Policy
Purchases made between November 15 and December 24 will be eligible for exchange until January 15. To remain eligible for an extended holiday return, ALL requests must be made before January 15.
Online purchases can be returned or exchanged online or in store, or you can contact us to set up an online return.
Refunds and Restocking Fees
Eligible, approved returns will be refunded to the original payment method, less any applicable restocking fee.
A 20% restocking fee applies to returns of:
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All men’s Formalwear (Suits, blazers, dress pants).
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Exotic boots priced over $389.99 per pair. ALL Ostrich Leg are FINAL SALE.
The applicable restocking fee will be deducted from your refund.
Exchanges
Eligible online purchases may be exchanged within 14 calendar days of receipt. Contact us at mex.west2@gmail.com before shipping your item. Exchange requests must be approved and the item postmarked within this period.
Exchanges are subject to product availability and the same condition and packaging requirements listed in this policy.
Customers are responsible for return shipping costs. Any price difference or additional shipping charge must be paid before the replacement is shipped. All completed exchanges are final sale.
Starting a Return
Before shipping an item, contact us at mex.west2@gmail.com with your order number and reason for the return.
Once your return request is approved, ship the item to:
MexWest
1216 Magnolia Ave., Suite 105
Corona, CA 92881
Customers are responsible for return shipping costs. Please use a trackable shipping method and keep your shipping receipt. MexWest is not responsible for returned packages until they arrive at our facility.
Inspection and Refunds
We will inspect your return after it arrives and notify you by email of its approval status.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card company.
Approved store credit will be sent by email and does not expire.
Exchanges
Eligible items may be exchanged within 30 days of delivery. Contact us at mex.west2@gmail.com before shipping your item. Exchanges are subject to product availability and the same condition and packaging requirements listed above.
Customers are responsible for return shipping costs. Any price difference or additional shipping charge must be paid before the replacement is shipped. All completed exchanges are final sale.
Damaged, Defective, or Incorrect Items
Please contact us immediately if your order arrives damaged or defective, or if you receive the wrong item. We will review the issue and provide return instructions.
Final-Sale Items
Sale items, gift cards, personalized products, and items marked “Final Sale” cannot be returned, exchanged, or refunded.
For questions, contact us at mex.west2@gmail.com