Refund policy

Return, Refund, and Exchange Policy

We accept eligible returns and exchanges within 30 calendar days of the delivery date.

Refund Options

• Returns requested and postmarked within 14 days of delivery are eligible for a refund to the original payment method.

• Returns requested and postmarked between 15 and 30 days after delivery are eligible for store credit.

• Returns requested or shipped after 30 days are not eligible for a refund or store credit.

Return Requirements

Items must be unworn, unused, and returned with their original tags and packaging. A receipt or proof of purchase is required.

Items that are worn, stained, altered, damaged, or improperly packaged will not be accepted. Unauthorized returns may also be refused.

Starting a Return

Before shipping an item, contact us at mex.west2@gmail.com with your order number and reason for the return.

Once your return request is approved, ship the item to:

MexWest
1216 Magnolia Ave., Suite 105
Corona, CA 92881

Customers are responsible for return shipping costs. Please use a trackable shipping method and keep your shipping receipt. MexWest is not responsible for returned packages until they arrive at our facility.

Inspection and Refunds

We will inspect your return after it arrives and notify you by email of its approval status.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card company.

Approved store credit will be sent by email and does not expire.

Exchanges

Eligible items may be exchanged within 30 days of delivery. Contact us at mex.west2@gmail.com before shipping your item. Exchanges are subject to product availability and the same condition and packaging requirements listed above.

Customers are responsible for return shipping costs. Any price difference or additional shipping charge must be paid before the replacement is shipped. All completed exchanges are final sale.

Damaged, Defective, or Incorrect Items

Please contact us immediately if your order arrives damaged or defective, or if you receive the wrong item. We will review the issue and provide return instructions.

Final-Sale Items

Sale items, gift cards, personalized products, and items marked “Final Sale” cannot be returned, exchanged, or refunded.

For questions, contact us at mex.west2@gmail.com.